Select Page

Refund Policy for Digital Products

Effective Date: 01/01/2005
Last Updated: 20/02/2005

At Travel Tech Digital, we strive to provide high-quality digital products to our customers. However, we understand that there may be situations where a refund is necessary. This policy outlines the terms and conditions under which refunds are granted for digital products purchased from our platform.

This policy outlines the terms and conditions under which refunds are granted for digital products purchased from our platform, ensuring compliance with global consumer protection laws.

1. Definition of Digital Products

For the purposes of this policy, “digital products” include, but are not limited to:

  • E-books and downloadable written materials

  • Online courses and training modules

  • Software and applications

  • Information products such as reports, templates, and guides

  • Pre-recorded webinars and video courses

This refund policy does not apply to personal services, mentorship programs, coaching, or consultancy services, which are governed by a separate refund and cancellation policy.

2. Legal Compliance and Consumer Rights

This refund policy is designed to comply with international consumer protection standards, ensuring fairness and transparency for customers worldwide. We align our policy with recognized best practices and legal frameworks applicable to digital product purchases, including statutory rights that may apply in different jurisdictions.

3. Eligibility for Refunds

We offer a 15-day refund window from the date of purchase for all eligible digital products. To qualify for a refund, the following conditions must be met:

  • The request for a refund is submitted within 15 days of the purchase date.
  • The product was purchased directly from Travel Tech Digital and not through a third-party platform. If purchased through a third-party, the refund request should be made in accordance with their policies.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The request is made after 15 days from the date of purchase.
  • The product was purchased under a promotional discount that explicitly states “No Refunds.”
  • The issue is related to incompatibility with third-party software or hardware that was not mentioned in the product description.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at contact@traveltech.digital with the subject line: Refund Request – [Product Name].
  2. Provide your order number, date of purchase, and a refund request.
  3. Our support team will review your request and respond within 5 business days.
  4. If approved, the refund will be processed to your original payment method within 10 business days.

6. Exceptions & Special Considerations

  • In case of a duplicate purchase, please contact us immediately for a full refund.
  • If a digital product is found to be defective or not as described, we may offer a replacement, technical support, or an alternative solution before issuing a refund.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Travel Tech Digital

contact@traveltech.digital

St. Annes Road, Reading – UK – RG47PA

+447500893669

By purchasing our digital products, you agree to the terms outlined in this Refund Policy.

We appreciate your understanding and are committed to ensuring a satisfactory experience with our products.