A booking window is a booking-timing term that can mean the time between reservation and arrival, how far ahead reservations are accepted, or when an offer can be bought.
Property management system
A property management system (PMS) is the core software a hotel, guest house or vacation rental uses to run daily operations: reservations, check-in and check-out, room assignment, housekeeping status, rates, guest bills and reports.
RevPAR
RevPAR, short for revenue per available room, is a hotel performance metric: room revenue for a period divided by the rooms available in that period, sold or not.
Service recovery
Service recovery is the part of customer service that responds when service fails a customer: acknowledge the problem, fix it quickly and fairly, make amends where due, and follow up.
Preventive maintenance
Preventive maintenance is a form of planned asset maintenance that schedules upkeep of equipment and building components before failure.
Guest feedback
Guest feedback is the hospitality name for customer feedback: what guests tell a hotel, rental, tour or attraction about their experience, through online reviews, surveys, messages and comments in person.
Guest satisfaction
Guest satisfaction is the hospitality name for customer satisfaction: how well a stay, tour, visit or rental met or beat what the guest expected.
GOPPAR
GOPPAR, short for gross operating profit per available room, is a hotel profitability metric: gross operating profit for a period divided by the rooms available in that period.
Average daily rate (ADR)
Average daily rate (ADR) is a hotel performance metric: the average room revenue earned for each room sold in a period.
